Maxino
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Loyalty and Referral Programme Terms

vernostny-program@2026-10-08 · Effective from 1 November 2026

You earn points for purchases and for recommending our shop, and you can use them on a later order. These terms explain how points are earned, when you can use them and when they expire.

  1. 1. Who runs the programme

    The programme is run by CRE-O s.r.o., registered office Nábrežná 1/22, 038 61 Vrútky, SK (the “Operator”, “we” or “us”).

    • Company ID (IČO): 47601604
    • Tax number: 2023993246
    • VAT number: SK2023993246
    • Registration: Okresný súd Žilina, oddiel Sro, vložka 61528/L
    • E-mail: support@maxino.org

    The programme covers purchases made in our online shop (the “Shop”). These terms supplement the Shop’s General Terms and Conditions (the “T&C”); for programme matters they take precedence over the T&C. They are published in the Shop and you can save or print them at any time.

  2. 2. Definitions

    Loyalty account
    the record of points kept for your customer account.
    Point
    a unit of the programme. A point is not money, electronic money, a security or a gift voucher, and it gives no right to a cash payment.
    Point value
    1 point = €0.01. For orders in Czech koruna a point is worth CZK 0.25, and for orders in pounds sterling £0.0085. These values are fixed and do not follow daily exchange rates.
    Referrer
    a customer who personally sent or shared their referral link or code.
    Referred customer
    a new customer who opened an account through a referral link or code and had not bought from the Shop before.
    Agency title
    a title whose retail price is set by the publisher or distributor and which we are not allowed to change.
    Pending point
    a credited point that cannot be used yet (clause 5).
    Available point
    a point you can use on an order.

  3. 3. Taking part

    • Taking part is voluntary and free, and does not depend on agreeing to receive marketing messages.
    • Only individuals over 18 who have a customer account in the Shop and buy as consumers may take part. The programme does not apply to business (B2B) or wholesale orders.
    • You join the programme when the first point is credited to your account. If you do not wish to take part, tell us at our contact address and we will not credit points to you.
    • Each person may hold one loyalty account.
    • Points are tied to your account. They cannot be transferred to anyone else, combined with points from another account, given away, sold or exchanged for cash.

  4. 4. How points are earned

    Points are earned only in the following ways:

    Purchase
    for each paid title that is not an agency title, 1 point for every whole €1 of its price excluding VAT (every whole CZK 25 in koruna, every whole £0.85 in sterling), calculated per item and rounded down. No purchase points are earned on an order where you used points.
    Referral
    the Referrer receives 200 points (€2) once the Referred customer has paid for their first order.
    Welcome points
    the Referred customer receives 100 points (€1) for their first paid order.
    Competition prize
    points under the rules of a specific competition, published before it starts.
    Putting things right
    points we award to remedy a mistake on our part.

    A referral reward is earned only if the Referred customer’s first paid order contains at least one title that is not an agency title and was not paid for, even in part, with points. Later orders by the Referred customer do not earn a referral reward.

    Agency titles do not earn points, because our supplier agreements prohibit it. Current reward amounts are also shown on the referral programme page. Any change applies only going forward; points already credited are not affected.

  5. 5. When points become available

    • Every point is credited as pending. A pending point cannot be used and does not expire.
    • A pending point becomes available once the order it came from has been paid and the 14-day withdrawal period has ended.
    • If your right of withdrawal ended earlier because you expressly agreed to the supply of digital content starting before the end of the withdrawal period and acknowledged that you would lose that right (see the Right of Withdrawal page), the point becomes available 48 hours after the right ended.
    • A referral point follows the Referred customer’s order; if the referral is under review under clause 9, it is credited only once the review is complete.
    • You can see your balance, including pending points, at any time under My points in your account.

  6. 6. Using points

    • You can use available points on an order in the Shop; their value is deducted from the amount you pay. Using points is optional.
    • You can use at least 100 points (€1) at a time, and at most as many points as cover 50 % of the order price including VAT. You pay the rest by an ordinary means of payment.
    • You can also use points on orders for agency titles. Their price does not change; we bear the difference.
    • Points are always used oldest first, so that as few points as possible expire.
    • If you withdraw from a contract on which you used points, or we cancel it, we refund what you paid in money and return the points used to your loyalty account. Points are never refunded as cash.

  7. 7. Validity and expiry

    • An available point is valid for 24 months from the day it became available.
    • A point not used by the end of its validity expires without compensation.
    • About 30 days before points expire we will e-mail you the number of points due to expire and the expiry date. This is a service message, sent regardless of your marketing preferences.
    • You can also see the date your next points expire under My points.

  8. 8. Referral rules

    • You send and share your referral link or code yourself — by copying it, using your device’s share function or a QR code. We do not send invitations to third parties and do not ask you for their contact details.
    • Only send the link to people who agree to receive it or whom you know. Bulk or automated sending is prohibited.
    • If you post the link publicly (for example on social media, a blog or in a video), state clearly that you receive a reward for referrals — for example “referral link” or “I get points if you sign up”. A referral must not be hidden advertising or misleading.
    • Posting the link on discount or coupon sites or in paid advertising is prohibited.
    • You cannot refer yourself or another account of your own.
    • A Referred customer is linked to the Referrer if they open an account within 30 days of opening the link, or enter the code when registering. The first link or code used counts, and each Referred customer can be linked only once.
    • The Referrer does not see the Referred customer’s name or e-mail — only whether the referral led to a reward.

  9. 9. Abuse checks and removal of points

    Our system automatically evaluates signs of possible abuse, such as the Referrer and the Referred customer using the same payment method, or several sign-ups from the same network within a short time. An automated flag only puts the reward on hold: whether it is credited or rejected is always decided by a member of our staff.

    We may remove points already credited only in these cases:

    • the order the points came from was returned, cancelled or not paid, or the payment was reversed (chargeback);
    • proven abuse of the programme, in particular fake or duplicate accounts, self-referral, orders placed only to earn points and then returned, or a breach of clause 8;
    • points were credited by mistake, in which case we remove only the points credited in error.

    We remove no more points than you hold; unless there has been abuse, we will not ask you to compensate us in money for points already used. If we reject a reward or remove points because of abuse, we will e-mail you the reason. You may object within 30 days at our contact address; a person will review your objection and tell you the outcome. In cases of serious or repeated abuse we may end your participation in the programme.

  10. 10. Leaving the programme and closing your account

    • You can leave the programme at any time by telling us at our contact address. Points you have not used by then lapse when you leave; we will remind you of this before you go.
    • If you close your customer account, your points also lapse.
    • Leaving the programme does not affect your rights under purchase contracts already concluded.

  11. 11. Changes to and closure of the programme

    • We may change these terms only for a valid reason, in particular a change in the law, in our suppliers’ terms or in tax rules, or to prevent abuse.
    • We will announce any change at least 30 days before it takes effect, by e-mail and in the Shop. If you do not agree, you may leave the programme; until the change takes effect you can use your points under the current terms.
    • A change cannot reduce the number of points already credited or shorten their validity, and never applies retroactively to points already used.
    • We may close the programme. We will announce the closure at least 30 days in advance by e-mail and in the Shop. Until the closing date you can use all available points, including those that become available during that period; after that, points lapse without compensation.

  12. 12. Personal data

    The controller of your personal data is CRE-O s.r.o.. In the programme we process the following data for the following purposes:

    • running your loyalty account, crediting, using and expiring points, and service e-mails including expiry reminders — identification and contact details, order history and points history; legal basis: performance of a contract (Art. 6(1)(b) GDPR);
    • detecting and proving abuse of the programme — fingerprints of the payment method, device, IP address and address, which we store only as a one-way keyed cryptographic hash, never in readable form (we do not store card numbers); legal basis: our legitimate interest in preventing fraud (Art. 6(1)(f) GDPR);
    • attributing referrals — the referral code stored in a cookie for no more than 30 days or entered at registration; legal basis: performance of a contract;
    • meeting accounting and tax obligations — records of points movements; legal basis: legal obligation (Art. 6(1)(c) GDPR).

    We do not take decisions about you based solely on automated processing that have legal or similarly significant effects: automated abuse signals only put a reward on hold, and the final decision is made by a person (clause 9).

    We keep loyalty account data for as long as you take part in the programme. Hashes used to prevent abuse are kept only as long as needed to detect and prove abuse, as set out in our Privacy Policy. After your account is closed, records of points movements are kept in pseudonymised form for as long as accounting and tax law requires.

    You have the right of access, rectification, erasure, restriction of processing and data portability, the right to object to processing based on legitimate interest, and the right to lodge a complaint with the Office for Personal Data Protection of the Slovak Republic or the supervisory authority in your country of residence. Details are in our Privacy Policy.

  13. 13. Governing law and disputes

    • The programme is governed by Slovak law, in particular the Slovak Civil Code and Act No. 108/2024 Coll. on Consumer Protection. This does not deprive you of the protection given by the mandatory rules of the country where you habitually live.
    • Please send questions and complaints to our contact address. If we reject your request to put matters right or do not reply within 30 days, you may refer the dispute to alternative dispute resolution. The register of ADR bodies is kept by the Ministry of Economy of the Slovak Republic.
    • The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate for the Bratislava Region, Bajkalska 21/A, 827 99 Bratislava.
    • These terms do not limit your statutory rights as a consumer.

  14. 14. Effective date

    These terms take effect on the date shown in the header and replace all earlier versions. We archive every version and will provide it to you on request.